Is it easy to slide to the negative, especially when dealing with challenging customers. Those moments make it seem impossible to extend kindness when you are being verbally attacked or met with another not-so-easy type of customer. They may have more things going on outside of your interaction with them than you could ever realize. Take a breath and try to determine what customer type you are interacting with.
Read our PostieDex Guide to Customer Types to prepare yourself and your staff for all types of client interactions. Dig in and find moments to throw some glitter to lift the mood. It’s amazing how much a simple act of kindness can completely transform an interaction. Your client may also appreciate the gesture so much that they not only return themselves, but also spread the word to their network to support your business.
